How much does shipping cost?
US domestic shipping is free. We offer international shipping for a flat rate of $5. We send via USPS, FedEx, DHL, DPD, and other international shippers.
When can I expect my order?
Please allow 3-7 days for domestic orders and an additional 5-10 days for international orders. If you would like expedited shipping, a signature upon delivery, contact us at firstname.lastname@example.org
Do you offer gift-wrapping and/or cards?
Yes on jewelry orders - shoot us an email email@example.com with your order number. Clothes and accessories are a bit more complicated because they ship from warehouses (also in the US) - we do this because clothes are bulky, and San Francisco real estate is expensive!
Are your products available for wholesale?
Yes - contact us at firstname.lastname@example.org to set up a phone call or email us the product(s) you're interested in and your location for a quote.
What if my item(s) arrive damaged?
That would stink! Send us a photo within 30 days of delivery and we'll reship new items.
What if my order never arrives?
If you do not receive your order within 3 weeks, please contact us at email@example.com - depending on your location, we may require a signature upon delivery for the 2nd order.
Where are your products made?
Most products are eco-friendly and made in California, but some parts (such as packaging) might be sourced from other countries - if you have questions about a specific order, don't hesitate to contact us firstname.lastname@example.org