FAQs

How much does shipping cost?
US domestic shipping is free. We offer international shipping for a flat rate of $5. We send via USPS, FedEx, DHL, DPD, and other international shippers. 

When can I expect my order? 
Please allow 3-7 days for domestic orders and an additional 5-10 days for international orders. If you would like expedited shipping, a signature upon delivery, contact us at team@dogandshark.com

Do you offer gift-wrapping and/or cards?
Yes on jewelry orders - shoot us an email team@dogandshark.com with your order number. Clothes and accessories are a bit more complicated because they ship from warehouses (also in the US) - we do this because clothes are bulky, and San Francisco real estate is expensive! 

Are your products available for wholesale?
Yes - contact us at team@dogandshark.com to set up a phone call or email us the product(s) you're interested in and your location for a quote. 

What if my item(s) arrive damaged?
That would stink! Send us a photo within 30 days of delivery and we'll reship new items. 

What if my order never arrives?
If 
you do not receive your order within 3 weeks, please contact us at team@dogandshark.com - depending on your location, we may require a signature upon delivery for the 2nd order. 

Where are your products made? 
Most products are eco-friendly and made in California, but some parts (such as packaging) might be sourced from other countries - if you have questions about a specific order, don't hesitate to contact us team@dogandshark.com